Yes. SRP says some customers facing financial hardship may qualify for up to $800 in utility-bill assistance. The money is limited, and participating community nonprofits distribute it on a first-come, first-served basis. A family should contact SRP promptly rather than wait for the next bill.
This information is current as of September 2, 2026. Program funding, eligibility, and participating organizations can change. SRP and the nonprofit handling the application make the decision. Heritage Home Care does not determine eligibility or distribute utility funds.
What SRP announced for Phoenix-area customers
In an August 31, 2026 announcement, SRP said $5 million was available for customer assistance. The announcement says income-eligible customers experiencing a job loss, medical emergency, unexpected expense, or another financial hardship may qualify for up to $800.
More than 100 Valley nonprofits participate in the assistance network, according to SRP. Those organizations help customers apply and distribute the available funds. Approval is not automatic, and the amount available to one household may differ from the maximum.
SRP also says customers who do not qualify for traditional low-income energy assistance might be eligible for Power AZ, a State of Arizona program that offers up to $640 in assistance to households with incomes up to 100% of the State Median Income, which is $8,998 per month for a household of four.
How to start an SRP assistance request
Contact SRP now
Visit SRP's limited-income assistance page or call 602-236-8888. SRP also lists 602-236-1111 for Spanish.
Ask which nonprofit can take the application
SRP says the program is administered by the nonprofit Wildfire, and a network of community nonprofits handles applications and distributes funds. Confirm the organization, its contact information, and how it accepts documents before sending personal information.
Gather the listed documents
SRP says customers should prepare a current SRP bill or M-Power Customer Report, identification, and proof of household income or financial hardship. Ask the nonprofit whether it needs anything else.
Write down the next step
Record the date, the organization contacted, the name of the person who answered, and what happens next. Do not put account numbers, identification, or income documents in an ordinary family text thread.
Ask SRP about account options while funds are limited
SRP's financial-assistance page also tells customers to call about a payment plan or extension. It lists an income-qualified monthly discount of $10 or $35 for customers who meet the program rules. These are separate options with their own terms, so ask SRP which ones may apply to the account.
Families who help watch an older adult's household bills can also ask about SRP Safety Net. The program can alert a chosen friend or family member when an SRP bill is past due.
| Need | Where to start | What to ask |
|---|---|---|
| Utility-bill assistance | SRP assistance page or 602-236-8888 | Which participating nonprofit can accept the application? |
| More time to pay | SRP customer service | Is a payment plan or extension available for this account? |
| Monthly discount | SRP income-qualified discount | Does the household meet the current eligibility rules? |
| Past-due alert | SRP Safety Net | How can an approved contact receive an alert? |
If the home is not staying cool
If someone shows signs of heat illness such as confusion, fainting, or a very high temperature, call 911 first.
Do not treat a pending assistance application as a cooling plan. The Maricopa Association of Governments Heat Relief Network lists cooling, hydration, and respite locations across the county. Its 2026 season runs from May 1 through September 30, and the map is updated during the summer.
Call 211 for help finding a location or asking about transportation information.
Keep the utility request separate from home care
SRP and its participating nonprofits handle utility assistance. Heritage Home Care provides non-medical support with ordinary routines at home. Heritage cannot approve an SRP application, promise funding, change an electric account, or replace emergency services.
If an older adult also needs help with personal care, meals, companionship, transportation, light housekeeping, or reminders, a family can ask whether those needs fit Heritage's current non-medical home care services. Keep the utility contact and the care conversation as two clear workstreams so neither one is assumed to cover the other.
The application path, answered plainly.
Start with SRP, verify the nonprofit receiving the application, and keep the family's sensitive documents out of casual messages.
01Can an SRP customer get help paying an electric bill?
Yes, some income-eligible SRP customers facing financial hardship may qualify for utility-bill assistance. SRP announced that eligible customers could receive up to $800 through participating community nonprofits. Funding is limited and distributed first come, first served.
02How does an SRP customer apply for the assistance?
Start with SRP's limited-income assistance page or call SRP at 602-236-8888, or 602-236-1111 for Spanish. SRP directs customers to participating community nonprofits that accept applications and distribute available funds.
03What documents should a customer gather?
SRP says an applicant should be ready with a current SRP bill or M-Power Customer Report, identification, and proof of household income or financial hardship. The nonprofit handling the application can confirm what it needs.
04What if the home is not staying cool while the application is pending?
The Maricopa Association of Governments maintains the 2026 Heat Relief Network map for cooling and hydration locations. Call 211 for help finding a site or transportation information.
05Can Heritage Home Care approve or submit SRP assistance?
No. SRP and its participating nonprofits determine eligibility and process applications. Heritage provides non-medical home care. Families can ask Heritage about support with ordinary routines at home, but Heritage cannot promise utility assistance or decide who qualifies.
Talk through the routines that need support.
Heritage can explain its non-medical services and whether the schedule your family needs is available.
Prefer to talk? Call (480) 418-4100
Sources
The assistance amount, available funding, administering nonprofit, nonprofit network, hardship examples, document list, Power AZ details, and SRP phone numbers come from SRP's August 31, 2026 announcement.
Where to start an assistance request, SRP Safety Net, and current SRP contact information come from SRP's limited-income assistance programs page, which is where SRP's srp.net/gethelp address resolves. Payment arrangements and the income-qualified discount come from SRP's residential financial-assistance page. Cooling-site information comes from the Maricopa Association of Governments Heat Relief Network.